Refunds and Returns

Overview

Our refund policies are outlined below; however, we understand that not everything can be accounted for. The overall Refunds and Returns Policy is simple; if you act in good faith, we will do what we can to make things right.

Starting a Refund or Return

To begin a return, email us at support@diffbytes.org with details of what happened and why you need a refund or return. Instructions will be emailed to you as soon as possible.

Do not ship your item back to us until we tell you to. This is for a few reasons:

We may be able to pay for shipping
We may have to ship the item to a supplier for inspection
You may be able to keep the item

It is always better to keep the item until you receive instructions.

Physical Items

Our refund and returns policy for physical items lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@diffbytes.org.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only provide exchanges for items that are damaged or defective. Please contact us at support@diffbytes.org for more information.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item in most circumstances. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.